REFUND POLICY

REFUND AND RETURN POLICY

At Damian Cortes, your satisfaction is our priority. If for any reason you are not completely satisfied with your order, you have an extended period of 30 calendar days from the date of receipt of the order to request a return and get your refund.

This 30-day period is voluntarily longer than the 14 calendar day right of withdrawal recognized by European consumer regulations for customers residing in Spain, which is guaranteed in any case.

Conditions for Accepting a Return

For our logistics center to validate the return, the product must meet the following requirements:

  1. The item must be in perfect condition, unused, clean, and with all its original tags intact.
  2. The product must include all its parts, components, and retain its original packaging as received.
  3. Items that show damage, breakage, or signs of wear due to careless handling or improper use by the customer are excluded from return.
  4. If the product has a manufacturing defect, you must notify us as soon as possible after receipt, attaching photographs of the damage.

Damian Cortes reserves the right to refuse any return that does not meet these conditions once inspected in our warehouse.

Step-by-Step Return Procedure

If you meet the above requirements, start the process by following these instructions:

  1. Send an email to soporte@damiancortes.com.
  2. Include the following information in the message:
    • Order number.
    • Customer's full name.
    • Billing/shipping address.
    • Detailed reason for the return.
    • Clear photographs of the product (and packaging if it was defective).
  3. Our customer service team will evaluate your request within 48 business hours and provide you with detailed instructions along with the exact address of our central warehouse.

IMPORTANT NOTICE: Never send the package back to the sender's address listed on the original shipping box or label. Returns will only be processed if sent to the specific address provided to you by our support team via email.

Return Shipping Costs

In accordance with our commercial policy, the costs associated with return shipping are borne by the buyer. Since our products are distributed from our central hub, the package must be sent back to our central warehouse in [YOUR WAREHOUSE COUNTRY/REGION]. We recommend using a shipping method with a tracking number, as we are not responsible for returns lost during international transit.

In cases where the product arrives defective, damaged, or does not correspond to what was requested, the return costs will be fully covered by Damian Cortes.

Refund Process

Once the returned items arrive at our warehouse, our technical team will perform a quality inspection within a maximum of 7 business days. If the return is approved, we will proceed to issue a full refund of the item amount (excluding original shipping costs, if any) within 14 days. The credit will be automatically processed through the same payment method you used for the original transaction (credit/debit card or corresponding payment gateway).